Open Search
Basket
0

FAQs

  • Can I get an illustration made that’s not about sports?
    Sure! We love working with all sorts of fun facts, data, numbers, graphs, lines, grids, tables... You get the picture. If you have a project in mind that’s not related to sports, just get in touch and we’ll find a way to illustrate it.
  • What process do you use to make the illustrations?
    We don’t want to spoil the magic, but we can tell you that we use computer programs to get everything in the right place, but ultimately the details are all done by hand.
  • Can we meet up to discuss my project?
    We’re happy to meet up if you’re based in the London area. If you live abroad (even Antarctica), we can ‘meet’ on Skype, or kick start things via email.
  • How long does the process take?
    Because of the bespoke and handcrafted nature of the illustrations, timings may vary. The more complex ones take longer. I could say that we’ll get your print to you as soon as possible... but that would be a lie. We feel it’s more important to give each project the time it needs in order to be perfect. After all, these are your adventures we’re preserving and we take that very seriously.
  • What format should my data be in?
    This really depends on what you’re doing. For some people, we can use data collected through Strava or Garmin, but for others we might need to physically trace an entire 3 week trip route on a map.We are in the process of designing a data collection matrix, which should make things simpler. But for now, we’ll tailor it specifically to your trip.
  • Can I buy a print that’s already framed?
    Yes, we are now offering framing as an option on the website.
  • Where is Massif Central based?

    We’re based in east London, UK.

  • What happens if my print arrives and it’s damaged?
    This is very unlikely as all of our prints are packaged incredibly carefully. If damage does occur in transit, let us know as soon as you can, then send it back to us within 30 days and we’ll send you out a new one quick smart. See more at our returns policy.
  • How much is the postage?
    Please see our delivery and returns page for postage costs.